Return & Exchange Policy

EXCHANGE POLICY

Exchanges are accepted within 30 days from date of receipt. All exchanges are free and there are no additional shipping charges. We will email you a prepaid shipping label for your convenience for the exchange product(s) and complete the exchange process within 3-5 business days.

RETURN POLICY

We accept returns within 30 days of receiving your order. Refunds will be issued to the original payment method, such as the credit card or PayPal account used for the purchase. If refunded to a credit card, please allow up to 4-7 additional business days for your bank to process the transaction.To qualify for a refund, returned items must be in their original condition—unworn and free from deodorant odors, wear marks, wrinkles, hair, or makeup residue. Refunds will not be processed for items that do not meet these criteria—no exceptions. Customers are responsible for return shipping costs. The refund will be credited to the original payment method. Purchases made by production or movie companies are subject to a 30% restocking fee.

Items marked as" Final Sale" or "Clearance", as well as custom-made orders, are not eligible for refunds. However, they may be exchanged for a different style of equal or higher value, with any price difference paid by the customer. We provide prepaid return labels only for exchanges.

Please Ship Your Return and contact us at info@shearling.com or 866-444-2099 to obtain a return/exchange authorization number. After your return/exchange is authorized, we will provide you with an RA#. We will not accept any packages to our warehouse without an RA# (Return Authorization), such shipments automatically will be refused and shipped back to the shipper at their cost.
You can then:
Affix your shipping label to the package, making sure no other tracking labels are showing. Pack your return securely ( in the original package if possible).
When your package is ready, do one of the following:
For the U.S. Postal Service, schedule a free at-home pick-up.
For UPS, drop it off at your nearest UPS location.
For Fed-EX, drop it off at your nearest Fed-Ex Location