RETURN & EXCHANGE POLICY
Exchanges are accepted within 30 days from date of receipt. All exchanges are free and there are no additional shipping charges. We will email you a prepaid shipping label for your convenience for the exchange product(s) and complete the exchange process within 3-5 business days.
All Returns are accepted within 30 days from date of receipt. We refund the cost of the returned merchandise as soon as we receive your returned product, and send you a confirmation email that the return has been completed. There will be a $14.95 deduction from your refund due to the credit card transaction fees. Refunds are in the form of original payment, such as the credit card or PayPal used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
Please note that in order to process a refund, the product being returned must be in original condition and unworn since it can not be shipped to another client due to the current corona virus pandemic concerns as well as possible deodorant smell, wear mark wrinkles, hair or make up residuals. There is absolutely no exception to this rule and no refund will be processed.The shipping cost of the return is the responsibility of the client. We provide pre-paid labels only for exchanges.
Please Ship Your Return and contact us at firstname.lastname@example.org or 866-444-2099 to obtain a return/exchange authorization number. After your return/exchange is authorized, we will provide you with an RA#. We will not accept any packages to our warehouse without an RA# (Return Authorization), such shipments automatically will be refused and shipped back to the shipper at their cost.
You can then:
Affix your shipping label to the package, making sure no other tracking labels are showing. Pack your return securely ( in the original package if possible).
When your package is ready, do one of the following:
For the U.S. Postal Service, schedule a free at-home pick-up.
For UPS, drop it off at your nearest UPS location.
For Fed-EX, drop it off at your nearest Fed-Ex Location