FAQ

What credit cards do you accept?

 

Visa, MasterCard, American Express, Discover and PayPal


How do I know my order has been shipped?

 

When your order has been shipped, we we will send an email confirming the shipment is shipped out along with the tracking number which can be traced simply clicking the link  or directly at fedex.com/Tracking


What is your return policy?

 

In the event that any product does not meet your expectations, send it back to us for exchange or refund. Returns/exchanges are accepted within 30 days from date of receipt. They must be in pristine condition and accompanied by the packing slip and an RNA# (Return Authorization Number) given by Shearling.com. (To acquire an RNA#, please call Shearling.com at 866-444-2099 or 212-255-5772. 

All returns will be credited to your credit card account upon processing of the returned item(s) and your credit should appear on your next statement. Please allow 5-7 business days for receipt and processing of your return. Please note, however, a $14.95 return shipping fee will be deducted from your refund unless it is our fault, in which case there will be no deductions. 

Exchanges are free of additional shipping charges. Simply either email or contact us at 866-444-2099 to obtains an RA# (Return/Exchange Authorization) number. We will them email you a repaid return shipping label. Upon receiving your return we will ship you the replacement/exchanged item   Please allow 5-7 business days for receipt and processing of your exchange. If an item exchange is due to a mistake on the part of Shearling.com or issues of quality, the exchanged items will be shipped at no cost to you via Standard Ground delivery.


How do you ship your orders?

 

We ship via UPS or Fed-Ex and are proud to offer free shipping for U.S. orders. Please note that we do not ship to hotels or P.O. boxes, unless the address is a military (APO or FPO) or university address. A UPS tracking # will be sent to you so your packages can be tracked via http://www.ups.com/tracking/tracking.html


Orders for items in stock will be shipped by the following business day. Delivery dates will be as follows depending on shipping method chosen and according to UPS days of operation schedule. (Please visit www.UPS.com) We will contact you for International Rates.


UPS or Fed-Ex Ground Shipping: Delivery will occur within 4-7 business days following the shipment date.
UPS/ FED-EX 3-Day: Delivery will occur within 3 business days following the shipment date.
UPS/ FED-EX 2-Day: Delivery will occur within 2 business days following the shipment date.
UPS/ FED-EX 1-Day: Delivery will occur the next business day following the shipment date.